Director of Operations
National Independent Agencies
20+ years management experience, 8 years Office Manager/Recruiter in the insurance industry
United Group Association and Insphere Insurance Solutions
Director of Operations National Independent Agencies.
Head of broker support network for all brokers in New England. Recruiting – multiple job boards, new candidate screening, the interview process, carrier contracting for all lines of insurance including Health, Life, Medicare, Retirement, and Reinsurance. Oversee and organize the Reinsurance new business initiative and support process for brokers and dealers nationally.
10 years management experience with inbound call centers in Massachusetts handling travel, roadside service and retail. Interview, training instructor, results oriented coaching. Wrote training manuals for “train the trainer” skills and cross selling techniques.
Wrote and Administered performance standards and review manuals for employees.